Return Eligibility
To be eligible for a return, items must be unused and in their original packaging. You must initiate the return process within 30 days of receiving your order. Items that are damaged, opened, or used will not be accepted for return. We reserve the right to refuse returns that do not meet these criteria.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please ensure that your email is clear and contains all necessary information to expedite the process.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item as outlined in this policy and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Be sure to follow the return process to avoid any issues with your refund.
Non-Returnable Items
Certain items are non-returnable, including but not limited to opened beauty products, gift cards, and sale items marked as final sale. If you have questions about whether an item is returnable, please contact us before making your purchase. We want to ensure that you are fully informed about our return policy before you buy.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and will respond to your inquiries as quickly as possible. Thank you for shopping with us and for your understanding of our policies.